Refunds & returns

1. The short version

Once you have purchased and been given access to a course, that purchase is final and non-refundable. Because our courses are digital, there is nothing to physically return, and your access begins immediately on enrolment.

In rare cases where something has genuinely gone wrong on our side, we may, at our discretion, agree to a refund. These are reviewed and decided case by case, not offered automatically.

2. No refunds by default

We do not offer refunds for a change of mind, lack of time, finding a course was not the right fit, or simply not continuing with your studies. Please review a course page carefully - the description, level and outline - before you pay.

3. Exceptions we will consider

We may agree to a refund, in whole or in part, where one of the following has genuinely occurred:

• We cancel a course or fail to deliver the material advertised.
• You were charged twice for the same enrolment, or charged in error. Duplicate payments are always refunded.
• A technical fault on our side prevented you from accessing the course and we could not resolve it within a reasonable period.
• We cancel a paid live session and cannot offer a recording or an alternative date.

Each request is reviewed on its own facts. Meeting one of the circumstances above does not guarantee a refund - it means we will look at what happened and decide in good faith.

4. When we will not refund

• None of the circumstances in section 3 apply - this is our default position for every purchase.
• Free courses - nothing was paid, so there is nothing to refund.
• Your account was terminated for breaching our terms & conditions, for example by sharing course material or cheating in an assessment.

5. How to request a refund

Email support@cloudiskole.lk from the address on your account, including:

• Your full name and registered mobile number.
• The course name and your payment reference number.
• What happened, and why you believe it qualifies under section 3.
• The bank account details the refund should be sent to, if approved.

We acknowledge every request within 2 working days and give a decision within 7 working days.

6. How refunds are paid

• Refunds are issued by bank transfer to an account in the name of the account holder, in Sri Lankan Rupees.
• Once approved, funds are normally sent within 7 working days, and your bank may take a further few days to credit them.
• We refund the amount you paid us. Any bank charges your own bank applies to receive the transfer are yours.
• Your access to the course ends when the refund is approved.

7. Failed and unmatched payments

If a bank transfer fails, is rejected, or cannot be matched to an order, no enrolment is created and no fee is retained. Every such event is recorded in our payment log. If money left your account but no enrolment appeared, contact us with your deposit slip and we will trace it.

8. Disagreements

If you are unhappy with a refund decision, reply to our email and ask for it to be reviewed. We will look at it again and give you a final written decision. This policy does not affect any statutory rights you have under Sri Lankan consumer law.

9. Contact

All refund matters: support@cloudiskole.lk.